Anonymous
map-marker Toronto, Ontario

Good experience

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Farrukh was a great rep and very responsive. The Manager is a little assertive but overall service was good
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Matthew T Bdt

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Verified Reviewer

Took out a loan for home payment. paid over half back, but they have a 50% admin fee

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Did a 20k down payment loan to help. paid 15k back in 3 months. but they admin charge or what ever. owe 16k still. No help on support line.
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Loss:
$14000

Preferred solution: clarity and help

John F Pld

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Verified Reviewer

Problem to log in

Automatic answer machine doesn't work. Cancel my request without help me. Try to call the number and she told me to call again. Very disappointed.
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Preferred solution: Resolve my issue to log in to my account

Anonymous
map-marker Accra, Greater Accra Region

They stole money

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I went to deposit Thirty thousand Ghana cedis and after they counted they told me there was a shortage of one hundred and seventy seven cedis which I know it isn't possible
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Anonymous
map-marker Accra, Greater Accra Region

My money was stolen

I went to deposit Thirty thousand Ghana cedis which we make trough counting before depositing it at the bank but after the teller counted the money there was a shortage of one hundred and seventy seven cedis which I know it was stolen by the teller.
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User's recommendation: Don't trust the tellers at the Tema fishing harbour branch

Inza Acq

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Verified Reviewer

Client requested information be faxed to them to provide state of Illinois. August 9, 2023. Still has not received fax or call regarding situation. Very poor customer service.

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Customer service was a waste. Client needed information a.s.a.p. Client ask for information on August 9, 2023. Called, sent fax, called again. No response. Client is in Nursing home and will lose her state assistance without the information. Is Prudential going to pay for her care? To discuss this call 217 762-****.
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Preferred solution: Information requested by fax a.s.a.p. Fax 217 762-2507 Lorene Crisman

Anonymous
map-marker Hailsham, East Sussex

Just pay the money you owe!!!

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Dragging their heels paying out after my mother died.excuse incorrect paper work received from bank did you contact the executor to let them know.you DID NOT after waiting & waiting had to ring & then notified of problem.correct paper work sent. expecting payment within 10 working days .three weeks on, ringing them again we don't have the paper work,Yes you do!! Oh yes we do but took 8 days to log it on the system! We'll up date you you in 72 hours.
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User's recommendation: If you want access to your money this company are a NO

Ed H Wwv

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Verified Reviewer
| map-marker Sinking Spring, Pennsylvania

Incompetence of Senior Members of the company

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I have been a Prudential Life Insurance customer for well over fifty years. I own six life insurance policies.

I have been trying for over four and a half years to get someone from Prudential to go over my Life Insurance polices with me. The people that they (Prudential Ins.) provide to me, only want to sell me some annuity and or other financial product and if I am "Not" interested, then they are "Not" interested in helping me with my current life insurance polices. It appears that if they can't steal your hard earned money, they don't want to do business with you.

How sad, but that seems to be the current policies at Prudential. And by the way, their "Customer Service Office (800) 778-**** is located in South Africa and NOT here in the United Sates.

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Cons:
  • Are not the same they used to be

Preferred solution: The name of a professional who can help me go over my six life insurance policies without trying to sell me some other money stealing investment from Prudential Ins.

User's recommendation: Do NOT do business with Prudential

Elizabeth B Ezj

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Verified Reviewer
| map-marker Brea, California

She’s just different

The playing stupid s d acting dumb whe. Youre doing the same thing everyone else is doing. I cant handle it
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Loss:
$5000
Pros:
  • Savings
Cons:
  • Cantaccessmoney

Preferred solution: Full refund

Anonymous
map-marker Waipahu, Hawaii

Need to withdraw my funds from my account

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I would like to withdraw my funds from my account. However, I have misplaced the account number.

My name is Amy Leiko Noborikawa, I used to live at: 45-323 Pauli Street, Kaneohe, HI. 96744. I now live at 94401 Honowai Street, Waipahu, HI. 96797

I had opened my account back in the 1970s.

I need the funds now because I am behind on my rent and I need to get caught up as much as possible so that my landlord does not have a reason to evict me.

I need to acquire my funds as soon as possible. Please feel free to text me at: 808367****. I will provide my social security number to you once I receive a valid reply. I hope to finalize this transaction soon by coming into your Honolulu office.

Since I will be traveling by HandiVan, I hope this one visit will be the only visit that is necessary.

Mahalo for your rapid response.

I look forward to meeting with one of your experienced and knowledgeable agents soon.

Amy L. Noborikawa

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User's recommendation: If you need assistance, you just need to email one of them or call their customer service.

Amy P Pvq

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Verified Reviewer
| map-marker North Tonawanda, New York

Horrible website

Impossible to accomplish anything on the website, forcing you to call -- where you end up with a rude clueless agent. I'm cashing in my variable life policy asap, don't want my spouse to have to deal with these people at my death.
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User's recommendation: Don't buy anything Prudential

Anonymous
map-marker Oradell, New Jersey

Horrendous Customer Service

Online access to my annuity account just disappeared. Called for days . Only people from India or South Africa as I begged for someone in the US. They say "ok" but lie. One person told me that the account has never had online access. Am I sure about this??? Seriously?
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User's recommendation: Never NEVERNEVER

Anonymous
map-marker Philadelphia, Pennsylvania

Need pension lette

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They dont send out the proper paperwork to inform their customers of important changes. I dont have 100 symbols or a long list to write about. What I wrote above is straight to the point.
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Philip W Ypx

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Verified Reviewer
| map-marker West Springfield, Massachusetts

Negligence

I am in contact with Governor Bakers office, Maura Healys office, my attorneys and the the BBB,. I will begin my social media reports and head to the news stations regarding my situation soon. You have wronged me financially and I will fight you (non violently) until my last breath. I no longer just want my money that you owe me. I want punitive damages as this scenario has wrecked my life. What your doing is wrong! I will not stop THIS IS NOT A VIOLENT THREAT this is my commitment to WINNING especially against BULLIES
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Nickoles Oxm

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Verified Reviewer

Customer Service Reps SUCK

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3 calls to customer service and 1 to their 'manager' trying to file a claim for my father's life insurance policy. No matter what I said, Prudential's employees continued to read from their cue cards repeating themselves with their thick foreign accents... hard for me to understand, and clearly they could not understand me. Beyond frustrating and might I say 'fraudulent' if funds are not paid due to lack of communication. Prudential should not handle life insurance if they are not sympathetic to their customers loved ones attempting to make a claim after a loss.
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Loss:
$9000

Preferred solution: Deliver product or service ordered

User's recommendation: SWITCH YOUR LIFE INSURANCE COMPANY WHILE YOU CAN

Ihsan Cqb

Scammed on Annuity

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My Prudential Annuity lost value over 8 years. In order to recoup our initial investment, we would need to survive 22 years or more. Avoid anything to do with this financial disaster. Probably should not be trusted with any offerings including Life and Health Insurance.
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Loss:
$5000
Cons:
  • Loses money
  • Does not pay

Preferred solution: Justly Compensated

User's recommendation: Find a more reputable company as far from Prudential as possible

About

Summary

Prudential Inc. is a financial services leader with approximately $ 580 billion of assets under management as of June, 2009. Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the U.S. These companies offer a variety of products and services, including life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, and relocation services. The company operates in 37 countries and territories. Prudential was founded in downtown Newark, N.J., in 1875. The corporate office of the company is based at
751 Broad Street
Newark, NJ 07102. The customer service of the company is available at 973-802-6000.

Prudential Financial reviews and complaints

Prudential Financial is ranked 616 out of 3936 in Financial Services category

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